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Technical support - emergency phone consulting (for 2 sockets) - 1 year - 24x7 - response time: 2 h
Main Specifications | |
---|---|
Product Description | IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 1 year |
Type | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 1 year |
Response Time | 2 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | 2 sockets |
General | |
Service Included | Emergency phone consulting |
Full Contract Period | 1 year |
Response Time | 2 hours |
Service Availability | 24 hours a day / 7 days a week |
Covered Configurations | 2 sockets |
Details | |
Service & Support | Technical support - emergency phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day / Monday-Friday - severity level 2/3/4 |