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Extended service agreement - labor - 5 years - on-site - 24x7 - response time: 4 h - for Spectrum-2 MSN3700, MSN3700C
Main Specifications | |
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Product Description | Mellanox Technical Support GoldPlus 4-Hour On-site Support - extended service agreement - 5 years - on-site |
Type | Extended service agreement |
Service Included | Labor |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Designed For | Spectrum-2 MSN3700, MSN3700C |
General | |
Service Included | Labor |
Location | On-site |
Full Contract Period | 5 years |
Response Time | 4 hours |
Service Availability | 24 hours a day / 7 days a week |
Details | |
Service & Support | Extended service agreement - labor - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 5 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 5 years - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - 5 years ¦ Technical support - web support - 5 years ¦ Product info support - web knowledge base access - 5 years ¦ New releases update - 5 years |
Compatibility Information | |
Designed For | Mellanox Spectrum-2 MSN3700, MSN3700C |